We opened the pull out and it was broken and the bar in the middle was bent and extremely uncomfortable lo lay on. At 11:00 we still had not recvd the blankets. I went to the service deck to ask for the blankets and additional pillows and let them know the phone did not work this was at 8pm. We tried to call to the lobby and this was when we notice the phone did not work. we did however notice that there was no additional pillows or blankets for the pullout. The room was clean, there were plenty of towels etc. When we got to the room it was right across from teh pool and all we heard was kids screaming adn hitting pool noodles on the water way past the 12pm closure time. When we checked in we were told our room had been given to someone else, since we had 3 guess and another families had more and needed the 2 queen beds, they would upgrade us to a King with pull out sofa, we said no problem.
We booked with a large sports program this program had over 100 players and families stayed at this location 945 Douglas Pike, Smithfield, RI 02917 from December 6 to December 8, 2013.
